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Emergency claims numbers

Should a large or serious incident occur outside of our office opening hours there are a number of ways in which your claim can be registered.

 

Firstly, if you have access to your policy document, this should provide emergency contact numbers and procedures for your insurer. In case you do not have access to your policy booklet, or cannot find emergency contact details, we have listed general out of hours contact numbers for the majority of the insurance companies that we deal with below.

 

If you have purchased Jelf Claims Assist (administered by Lorega Ltd) this will provide you with your own claims expert at the time of a material damage or business interruption loss over £5,000.

 

Please call 020 7767 3070 outside our office hours.

 

Provided the loss is covered a loss adjuster will be appointed by Lorega to specifically work on your behalf. Please be aware that the insurance company is also likely to employ the services of a loss adjuster to deal with the claim. You may in addition separately be contacted by other Loss Assessors who will offer their services to you on a fee basis. You will not require their services if you have Jelf Claims Assist and even if you do not have this level of cover we recommend you do not appoint such companies without first consulting your normal Jelf contact.

 

Personal Motor Claims and Breakdown Assistance

All Motor claims

24 hours, 365 days a year

0800 107 0694


DAS Motor Breakdown

24 hours, 365 days a year

0800 731 5123


National Windscreens

Windscreen helpline available 24 hours, 365 days a year provided by Autoglass

0344 561 1934


Home & Legacy

Roadside assistance available 24 hours, 365 days a year

0345 077 0810

Household Insurance Claims

Allianz

Out of hours service provided by Cunningham Lindsey

0344 893 9538


Aviva

24 hours, 365 days a year

0800 012 345


Axa

24 hour helpline provided by GAB Robins Loss Adjusters

0330 024 6842


Home & Legacy

24 hours, 365 days a year

0344 893 8370


RSA

24 hours, 365 days a year

0870 165 0522


Zurich

24 hours, 365 days a year

0800 026 1790

Private Clients

Aviva - Property

24 hours, 365 days a year

0800 051 1750


Aviva - Motor

24 hours, 365 days a year

0800 051 1750


Chubb

24 hours, 365 days a year

0800 018 0678


Hiscox

24 hours, 365 days a year

0870 241 3380


Oak

24 hours, 365 days a year

0333 456 7004


RSA - Primechoice

24 hours, 365 days a year

Claims: 0330 102 2831
Emergencies: 0845 450 3370


Sterling / Covea

24 hour helpline provided by Cunningham Lindsey

0845 070 1273


ZPC

24 hours, 365 days a year

0800 096 9999

Property Owners Claims

Aviva

24 hours, 365 days a year

0345 030 7762 


For all other insurance providers, please contact Davies Total Claims Solutions on 0344 856 2377 who will make sure you get the help you need when you need it most.

Commercial Claims

ACE

24 hour helpline provided by Crawfords Loss Adjusters

0121 200 3600


Allianz

Out of hours service provided by Cunningham Lindsey

0344 871 0789


Aviva

24 hours, 365 days a year

0844 891 5054


Axa

24 hour helpline provided by GAB Robins Loss Adjusters

0370 850 7134


AIG

24 hour helpline

0370 240 0630


Chubb

24 hours, 365 days a year

0800 018 0678


Hiscox

24 hours, 365 days a year

0870 241 3380


LV

24 hours, 365 days a year

0800 0321 388


DAS Legal Expenses

24 hour helpline

0845 300 6168


Oak

24 hours, 365 days a year

0333 456 7004


QBE

24 hours, 365 days a year

0113 290 6600


RSA

24 hours, 365 days a year

0330 102 4100


RSA - Primechoice

24 hours, 365 days a year

Claims: 0330 102 2831

Emergencies: 0845 450 3370


Sterling

24 hour helpline provided by Cunningham Lindsey

0845 070 1273


Travelers

24 hour helpline provided by Cunningham Lindsey

0203 207 6000


ZPC

24 hours, 365 days a year

0800 096 9999

Motor Fleet Insurance Claims

ACE

24 hour helpline provided by Crawfords Loss Adjusters

0121 200 3600


Ageas

24 hour helpline

0370 600 2123


Allianz

Out of hours service provided by Cunningham Lindsey

0344 893 9545


Aviva

24 hours, 365 days a year

0800 210 0057


Axa

24 hours, 365 days a year

0345 900 4185


AIG

24 hour helpline

0370 240 0630


Chubb

24 hours, 365 days a year

0800 018 0678


Equity Red Star

24 hours, 365 days a year

0345 609 1283


Hiscox

24 hours, 365 days a year

0870 241 3380


Home & Legacy

24 hours, 365 days a year

0344 893 8360


LV

24 hours, 365 days a year

0800 028 9655


NIG

24 hour helpline

0345 300 3391


Oak

24 hours, 365 days a year

0333 456 7004


QBE

24 hours, 365 days a year

0113 290 6600


RSA

Motor out of hours will arrange roadside recovery only. The service is available 24 hours a day, 365 days a year

0345 300 4006


ZPC 

24 hours, 365 days a year

0800 096 9999