Legal Notice

The information on this Internet site is for general non-specific guidance and information purposes only.  It does not constitute an offer to provide any goods or services to any person, nor should it be used as the basis for taking investment or financial assistance.


Any services provided by Jelf are subject to the Jelf's Terms of Business, a copy of which will be provided upon written request.


All content on this site is the property of Jelf Group plc.  Reproduction, either full or in part, of any of this content is not permitted without prior written authorisation.


If you have any questions relating to this statement, then please contact us at


Our Commitment


Jelf is fully committed to respecting your privacy and to protecting any information you provide to it.  Jelf treats both privacy and security as a priority and makes every effort to ensure that all the information provided by you is protected.  This policy respects and protects the privacy of all visitors to this Internet site.


These notes explain how this information is then used.  Jelf hopes that this will remove any concerns you may have about supplying information to us.


Please read these privacy notes carefully and re-visit this page from time to time to review any changes that may have been made.


Jelf discloses information provided by you for the purpose of completing any transaction, to process any associated administration, for general statistical purposes and for obtaining any relevant professional advice.


When necessary we may use your mailing address for accounting purposes and to contact you.


Provision of Information to Third Parties


Jelf will not provide information about you to third parties unless you specifically allow us to or in special circumstances, such as when we are required to by law.


Data Protection


Jelf and its subsidiary companies are registered in accordance with United Kingdom Data Protection Legislation and will hold and use your personal data strictly in accordance with UK Data Protection Legislation.


Policy for Children


Jelf realises and understands that children may visit the Internet site.  Jelf believes that it is the responsibility of parents to supervise children when on-line and recommend that parental control tools be put in place.  No information collected from anyone under the age of 18 will be used for any purposes.


Consent


By disclosing any personal information to Jelf through this Internet site or via the telephone you consent to the collection and storage of all personal information as set out in these Privacy notes.  If Jelf makes any changes to these Privacy notes these changes will be detailed on this page in order to ensure that you are fully aware of what information is collected, how it is used and under what circumstances, if any, it will be disclosed.


If you have any questions relating to these privacy notes then please contact us at


Treating Customers Fairly


"Our clients are at the centre of everything we do and everything we do must exceed our clients' expectations".


We at Jelf have always considered that we have Treated Customers Fairly and we are committed to acting in the best interests of our clients at all times:

  • We will provide our clients with full "clarity of the offer" so that they understand what they are buying. 

  • We will ensure that there are no surprises and that a client's policy "delivers what is promised" at the time of a claim.

  • We will ensure that we will "put things right if we get them wrong".

  • And we promise "not to take advantage" by engaging with our clients in an open and transparent manner.


We underpin these four business principles within our Treating Customers Fairly policy which requires amongst other things; that we:

  • Provide continuous training to ensure our staff have the right skills and knowledge to do their jobs effectively.

  • Engage in active consultation with our clients so that we fully understand their needs and requirements.

  • Provide an objective assessment of suitability when making a recommendation.

  • Communicate in an open, fair and respectful manner with clear, precise, relevant and timely supporting documentation.

  • Provide an appropriate level of after sales service.

  • Constantly measure and review the effectiveness of our Treating Customers Fairly policy by analysing management information from all areas of the business and amending our internal processes accordingly to improve the service we offer our clients.


Our policy is in line with the current guidance from the Financial Conduct Authority (FCA) and principle six of the FCA that states a "firm must pay due regard to the interests of its customers and treat them fairly".


Regulatory


Jelf is a trading name of Jelf Financial Planning Ltd, Jelf Insurance Brokers Ltd, and Jelf Wellbeing Ltd.  Jelf Commercial Finance Ltd, Jelf Financial Planning Ltd*, Jelf Insurance Brokers Ltd* and Jelf Wellbeing Ltd* are part of Jelf Group plc.  Jelf Group plc (Reg No. 2975376), Jelf Commercial Finance Ltd (Reg No. 4333281), Jelf Financial Planning Ltd (Reg No. 3072281), Jelf Insurance Brokers Ltd (Reg No. 0837227) and Jelf Wellbeing Ltd (Reg No. 2647586) are all registered in England and Wales at Hillside Court, Bowling Hill, Chipping Sodbury, BS37 6JX.  *Authorised and regulated by the Financial Conduct Authority (FCA).  Not all products and services offered are regulated by the FCA.  For further information and to check each firm's registration details, please visit the FCA using the link below.


The Financial Conduct Authority is the main regulatory body for the financial services, general insurance and healthcare industries http://www.fca.org.uk/


The Financial Ombudsman Service provides consumers with a free, independent service for resolving disputes with financial firms. The contact details for the service are detailed below:

 

Financial Ombudsman Service

Exchange Tower

London

E14 9SR

 

Their phone numbers are 0300 123 9123 (charged at a national rate) or 0800 023 4567 (free from landlines).

 

You can send an e-mail to:

Or you can log on to their website: www.financial-ombudsman.org.uk