26 September 2013
Jelf acquisitions attain top award for their star studded customer service
Two businesses acquired by Jelf this year, are celebrating after receiving the highest rating possible in an independent assessment of their customer service levels.
The teams at Jelf Insurance Partnership, which was acquired by Jelf at the start of July, and has offices in Hull, Leeds, York and Wolverhampton, and Jelf Clarke Roxburgh (incorporating Howell Shone Insurance Brokers) based in Newcastle-under-Lyme, which joined the Jelf Group in February, have achieved the coveted ‘3 Star’ Investors in Customers (IIC) award.
Recognising exceptional performance in customer service, the award is reserved for organisations that consistently exceed customer expectations. Both businesses have been given the rating following the results of the independent survey by IIC, which went to their clients asking their opinion on their local branch. The Jelf Group as a whole achieved the ‘3 star’ rating in February this year, and these latest results cement its position as the top rated broker in the UK.
Clients praised the two teams for their high levels of customer service; the friendly and knowledgeable staff, their willingness to go the extra mile and the personalised service received.
Comments from both corporate and individual clients included:
“Having experienced other brokerage companies I fully appreciate the extra mile that the staff go to on our behalf.”
“They are a million times better than any other insurance firm we have dealt with. If someone asked me to recommend a firm, I’d say this one.”
“We have been with them for over 25 years – we think that says it all.”
Alex Alway, Chief Executive of Jelf Group, said: “We are delighted that our two new acquisitions have also received this coveted award from Investor in Customers. We believe in putting the client at the centre of everything that we do and once again this ‘3 Star’ IIC award acknowledges the value they place on the personal service we deliver.”
Commenting on the award, Charlie Williams of Investor in Customers, said: “As an external pair of eyes it is crystal clear why Jelf and these two businesses have joined forces – they all undoubtedly uphold a customer centric culture. For both these businesses achieving the ‘3 Star’ award is an incredible feat for their first assessment.”
ENDS
Media Enquiries:
Suzanne Turnbull,
Jelf Group Press & Communications Executive
Tel: 01454 525177
Email: