Benefits Management Administrator

Benefits Management Administrator
Region: South West 
Location: Chipping Sodbury
Contract type: Full time permanent

Jelf is one of the UK's leading insurance brokers, employee benefits, healthcare and financial planning consultancies. Jelf's purpose is simple: to build a long-lasting relationship with clients and to become their Trusted Adviser. The Group has 36 offices in 33 locations across England and Wales employing over 1,200 members of staff

A multi-award winning business, with a turnover in excess of £80m, Jelf works hand in hand with local, national and international clients in over 100 countries.  Jelf has built its business founded on the ethos of placing the client at its heart and providing the very best care and personal service – a core value that still remains true today.

We have a fantastic permanent opportunity for a Benefits Management Administrator to join our Head Office in Chipping Sodbury.

The purpose of the role is to provide administrative support to the Benefits Management Team clients where this has been outsourced to the Group and to liaise with any third party benefit providers to ensure the delivery of a high quality service.

The company works on behalf of a varied and large client base that offer a range of flexible benefits (such as child care vouchers, healthcare cash plans, etc) to their employees and within this role you will be responsible for managing your own portfolio dealing with efficiently and correctly any client and employee queries through the telephone and email helplines.

Key responsibilities:

• Undertake the administration of your own portfolio.
• To meet client expectations in terms of turnaround times and service quality, ensuring compliance with each service level agreement.
• Assist the Benefits Management Consultant with regards to setting and agreeing administration timetables, lifestyle matrices, admin guides etc.
• General administrative support

Skills and experience:
• Previous experience within benefits administration is an advantage but not essential
• Knowledge and experience of a similar client / customer services focussed administrative role is required
• Excellent communication skills both written and verbal
• Highly organised and strong administrative skills
• IT Literate – Excel experience preferred

To be considered for this role please click ‘apply' or for more information please contact david.southwood@resource-management.co.uk