Commercial Account Handler
Region: South East
Location: Worthing
Business area: Jelf General Insurance
Business division: JGI
Contract type: Full time permanent
Remuneration: Subject to relevant skills and experience + Excellent Employer Benefits
About Jelf
Jelf is one of the UK's leading insurance brokers, employee benefits, healthcare and financial planning consultancies. The Group has 36 offices in 33 locations across England and Wales employing over 1,200 members of staff.
A multi-award winning business, Jelf works hand in hand with local, national and international clients in over 100 countries. Jelf has built its business on the ethos of placing the client at its heart and providing the very best care and personal service – a core value that still remains true today.
Position overview
To support our continued success and our ambitious plans for further growth we currently have a fantastic permanent opportunity for a Commercial Account Handler to join our team in Worthing.
As part of the wider client services team and working closely with an Account Executive, the purpose of this role is to maintain and develop strong relationships with our commercial insurance customers; acting as the first point of contact for your own client base, dealing with renewals, preparing quotes, making adjustments and answering queries to provide a professional service and support to both our clients and colleagues.
We are looking for candidates with excellent communication skills who combine strong customer handling and administration skills with a positive approach and a desire to achieve results. Experience of general commercial insurance is essential, ideally gained within a broker environment.
Responsibilities
• To act as the first point of contact to provide clients with professional support and accurate information with regards to their product and services
• To build and maintain an excellent rapport with clients, providers and colleagues across the Group
• Respond to clients queries in a timely and accurate manner
• To provide relevant information to the sales team to ensure sales opportunities are realised
• To produce and maintain accurate and complete documentation /correspondence
• Produce high quality correspondence, using standard templates, writing clearly, concisely and professionally
• To prioritise workload and client requests
• To log all business activity, ensuring revenue is accurately recorded and documented
Essential experience and skills required
• Commercial Insurance experience, ideally gained within a broker environment
• Exceptional customer focus with great relationship building skills
• Strong communication skills
• Good organisational and prioritisation skills
• Understanding of working within SLA's
• Target driven with the ability to meet and exceed KPI's
• Strong team player
• High level of accuracy and attention to detail
• Acturis knowledge is a real advantage
• Cert CII qualified or prepared to work towards
How to apply
If you would like to discuss this position in more detail, please contact Rod Emerson via Rod.Emerson@resource-management.co.uk or 0117 9192014.
To apply for this position, please send your covering letter and CV to: Rod Emerson via Rod.Emerson@resource-management.co.uk
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