Business continuity planning

Why you need to plan

No matter how carefully you assess your risks, unforeseen events like a fire or flood can still occur.

That’s why it’s important to make sure there is a continuity plan in place – just in case. We can help you to proactively reduce the impact of disruption, allowing your business to return back to normal as quickly as possible.

  • Identifying your risks
    We help to identify each threat likely to affect the continuity of your business, the impact it would have and the estimated time it would take to recover.
  • Identifying your critical areas for success
    We help to identify areas crucial to the ongoing operation of your business and the steps needed to improve resilience and enable your business to continue in the face of a threat.
  • Creating a response plan
    By understanding your risks we can help you create a plan that details your immediate emergency response and ensure provision of an acceptable level of service to customers allowing a return to normal trading over the longer term. 

How we can help

Our team are risk management experts and help clients review, identify, and where possible, mitigate the level of risk they face. We can help you throughout the planning process to put your business in the best possible position to cope with a disaster.

Segmenting your plan into the following sections could make the task more manageable.

  • Direction and control
    This section of your plan details how you will manage resources, analyse information and make decisions, depending on the size of your company and your existing resources.
  • Communication
    In the event of an incident, the ability to communicate quickly with employees is crucial. A robust communication plan is needed to report emergencies and keep key stakeholders updated on the situation.
  • Health and safety
    This will define your processes for evacuation, accountability, shelter and preparedness during a crisis, which is crucial for a successful plan. Protecting the health and safety of everyone in the facility should be your first priority during an emergency.
  • Property protection
    This should detail how facilities, equipment and vital records will be protected. It is essential to restoring operations once an emergency has occurred.
  • Community
    Your businesses relationship with the community will influence the ability to protect personnel and property and return to normal. This determines the best ways to encourage external businesses to support you through the incident and your business's recovery.
  • Recovery and restoration
    Business recovery goes right to your bottom line, keeping people employed and the business running. It contains your strategy for logistics, distribution, operations, product and service development, marketing, sales, management as well as human resources during a crisis. 

Frequently asked questions

What is business continuity?

Business continuity is defined as the capability of an organisation to continue the delivery of products or services at acceptable predefined levels following a disruptive incident. Managing business continuity is essential to effectively react to any incidents beyond your control. If managed well, your business can continue at acceptable levels despite an insured event, allowing you to continue delighting your customers and keeping your cash flow and reputation intact.


How should I put my plan together?
  1. Gather business and safety resources in one place
  2. Identify and prioritise key business functions and specify recovery times
  3. Detail how you’ll meet your recovery times if an incident occurs
  4. Determine function specific plans
  5. Create a recovery checklist
  6. Identify an emergency response team and assign responsibilities
  7. Ensure your employees know their roles during a crisis
  8. Test your plan and determine a strategy to keep it up to date
How often should I review my business continuity plan?
As with any business plan it is important that you review it regularly and whenever any big business changes happen, like office relocation.

It is also a good idea to regularly test the plan against different scenarios and threats. For example evacuation procedure ensures all employees are aware of the steps to take in case of fire but and identifies any problems.